Return
Processing

Inbound Returns Reception

Returned items are received into designated return areas and logged against original order references. Each return is processed according to predefined rules agreed with the client.

This ensures consistency and traceability across all return volumes.

Inspection & Classification

Returned goods are inspected to determine condition and eligibility for further action. Items are classified into predefined categories such as resalable, refurbishable, quarantined, or non-recoverable.

Inspection criteria are applied consistently to support fair and auditable decisions.

Restocking & Reallocation

Eligible items are returned to active inventory following quality verification. Stock is updated to reflect availability across relevant sales channels.

This process reduces inventory loss and improves stock utilisation.

Refurbishment, Disposal & Recycling

Items that cannot be restocked are routed according to agreed instructions. This may include refurbishment handling, secure disposal, or recycling through approved channels.

All actions are recorded to support compliance and reporting requirements.

Returns Data & Reporting

Return processing generates structured data relating to return reasons, product condition, and volume trends. This information supports quality improvement, supplier management, and customer experience optimisation.

Customer & Retail Alignment

Return workflows can be aligned with customer-facing policies, retailer return rules, and marketplace requirements, ensuring consistency between operational handling and commercial commitments.

Service Governance

Return processing services operate under defined Service Level Agreements covering processing timelines, accuracy, reporting obligations, and liability boundaries.

This ensures predictable outcomes and operational accountability.